Balance Scorecard

&NewLine;<&excl;-- WP QUADS Content Ad Plugin v&period; 2&period;0&period;95 -->&NewLine;<div class&equals;"quads-location quads-ad1" id&equals;"quads-ad1" style&equals;"float&colon;left&semi;margin&colon;0px 0px 0px 0&semi;">&NewLine;&NewLine;<&sol;div>&NewLine;<h3>The Customer Perspective<&sol;h3>&NewLine;<p align&equals;"justify">Customer focus and customer satisfaction has been given a lot of importance in the recent years in the businesses&period; They are the leading signs&colon; if the customer is not satisfied&comma; he&sol;she will eventually find other suppliers that will meet his&sol;her needs&period; Performance&comma; regarding this perspective is a leading indicator future     decline or increment&period; Customers are usually analyzed in terms of kind of the customers&comma; who are provided with a product or service regarding the kind of service of product that they need or want&period;<&sol;p>&NewLine;<h3 style&equals;"font-size&colon; 1&period;17em&semi;">The Customer Perspective<&sol;h3>&NewLine;<p align&equals;"justify">This perspective refers to internal business processes&comma; in which the managers are allowed to know about how well the business is running and that the products and services are conforming to the requirements of the customer or not&period; These metrics are usually designed by those who know these processes&comma; and it is not something that the outside consultant can develop&period;<&sol;p>&NewLine;<h3>The Learning and Growth Prospective<&sol;h3>&NewLine;<p align&equals;"justify">This perspective keeps on track the training&comma; cultural attitudes of the employees as well as the organization as a whole&comma; the term may also be used as  corporate self-improvement&period; People are the main source of knowledge in any organization that has a tendency to learn and grow more efficient as they go&period; The current rapid technological change is becoming necessary for knowledge workers   to be in a continuous mode to learn&period; Managers are put responsible for taking the tome and funding and use them resourcefully&period; In any case&comma; learning and growth make up the essential foundation for success of any &OpenCurlyQuote;knowledge worker’s organization&period;&NewLine;<&excl;-- WP QUADS Content Ad Plugin v&period; 2&period;0&period;95 -->&NewLine;<div class&equals;"quads-location quads-ad2" id&equals;"quads-ad2" style&equals;"float&colon;none&semi;margin&colon;0px 0 0px 0&semi;text-align&colon;center&semi;">&NewLine;&NewLine;<&sol;div>&NewLine;&NewLine;<&excl;-- WP QUADS Content Ad Plugin v&period; 2&period;0&period;95 -->&NewLine;<div class&equals;"quads-location quads-ad3" id&equals;"quads-ad3" style&equals;"float&colon;none&semi;margin&colon;0px&semi;">&NewLine;&NewLine;<&sol;div>&NewLine;&NewLine;