Balance Scorecard

The Customer Perspective

Customer focus and customer satisfaction has been given a lot of importance in the recent years in the businesses. They are the leading signs: if the customer is not satisfied, he/she will eventually find other suppliers that will meet his/her needs. Performance, regarding this perspective is a leading indicator future     decline or increment. Customers are usually analyzed in terms of kind of the customers, who are provided with a product or service regarding the kind of service of product that they need or want.

The Customer Perspective

This perspective refers to internal business processes, in which the managers are allowed to know about how well the business is running and that the products and services are conforming to the requirements of the customer or not. These metrics are usually designed by those who know these processes, and it is not something that the outside consultant can develop.

The Learning and Growth Prospective

This perspective keeps on track the training, cultural attitudes of the employees as well as the organization as a whole, the term may also be used as  corporate self-improvement. People are the main source of knowledge in any organization that has a tendency to learn and grow more efficient as they go. The current rapid technological change is becoming necessary for knowledge workers   to be in a continuous mode to learn. Managers are put responsible for taking the tome and funding and use them resourcefully. In any case, learning and growth make up the essential foundation for success of any ‘knowledge worker’s organization.