Categories: Marketing

Integrated Marketing Communications (IMC) Portfolio for Coca Cola

&NewLine;<&excl;-- WP QUADS Content Ad Plugin v&period; 2&period;0&period;95 -->&NewLine;<div class&equals;"quads-location quads-ad1" id&equals;"quads-ad1" style&equals;"float&colon;left&semi;margin&colon;0px 0px 0px 0&semi;">&NewLine;&NewLine;<&sol;div>&NewLine;<h2>Message Strategy<&sol;h2>&NewLine;<p align&equals;"justify">Message strategy is used by an organization to deliver an appealing idea to the masses in a creative manner that not only defines their brand but also captures the attention and interest of the target market&period; For Coca Cola the target market consists of both&semi; youth and mature adults&period; The diverse nature of their target market has made it quite a challenge to develop a message that is equally appealing to the consumers all over the world&period;<&sol;p>&NewLine;<p align&equals;"justify">The advertisement of coke has mainly focused on using the soft sell strategy to appeal to the consumer&period; The soft sell strategy is based on creating a positive image for the product in the mind of the consumers by linking it with something pleasant &lpar;Carducci&comma; 2009&rpar;&period; For example the advertisement of coke focuses on the concept of happiness and has projected the consumers of coke as happy or refreshed&period;<&sol;p>&NewLine;<p align&equals;"justify">The messages used in Coke advertising have shifted their focus from delivering the message about a refreshing soft drink that provides a feeling of freshness to the people to a drink that provides happiness to the consumers&period; This shift of perspective from freshness to happiness has evolved over 125 years of its existence&period;<&sol;p>&NewLine;<p align&equals;"justify">Lists of advertising messages have been displayed at winspiration&period;co&period;uk&period; The earliest advertising message for coke in 1886 was quite simple &OpenCurlyDoubleQuote;drink coca cola” With the passage of time more developed means of communication emerged and coca cola changed its slogan to &OpenCurlyDoubleQuote;Refresh yourself” in 1923&period; It carried the same message over the years in the form of &OpenCurlyDoubleQuote;The pause that refreshes” in 1929&comma; &OpenCurlyDoubleQuote;What refreshment ought to be” in 1936&comma; and &OpenCurlyDoubleQuote;Completely Refreshing” in 1941&period;<&sol;p>&NewLine;<p align&equals;"justify">As the number of competitors increased in the market&comma; Coca Cola has tried to differentiate itself from the other soft drinks by rival competitors with the help of advertising messages&period; For example the message &OpenCurlyDoubleQuote;Refreshment that can’t be duplicated” in 1942 indicates that even though the competitors may present the consumers with other similar soft drinks&comma; coca cola still is the best amongst them&period; It retained the idea of refreshing drink and used it as a basis to differentiate from other soft drinks&period;<&sol;p>&NewLine;<p align&equals;"justify">In 1958 Coca Cola has tried to bring an advertisement message that reflects that it is a global brand&period; Therefore the message &OpenCurlyDoubleQuote;Refreshment the whole world prefers” was designed to let the masses know that it is a global product&period; By providing this message&comma; coke was aiming to gain more consumers on the basis of global preference&period;<&sol;p>&NewLine;<&excl;-- WP QUADS Content Ad Plugin v&period; 2&period;0&period;95 -->&NewLine;<div class&equals;"quads-location quads-ad2" id&equals;"quads-ad2" style&equals;"float&colon;none&semi;margin&colon;0px 0 0px 0&semi;text-align&colon;center&semi;">&NewLine;&NewLine;<&sol;div>&NewLine;&NewLine;<p align&equals;"justify">In 1990 the competition in the soft drink industry had become much fiercer than in previous years&period; With rival competitors such as PepsiCo&comma; Cadbury Schweppes&comma; Danone&comma; Nestle etc Coca Cola decided to emphasize its originality through the advertising message of &OpenCurlyDoubleQuote;Can’t beat the real thing”&period; This message indicates that the other colas are an imitation of the original coke and despite their efforts they can’t beat the original one that is the best&period;<&sol;p>&NewLine;<p align&equals;"justify">An analysis of the advertising messages of Coca Cola shows that it has put in efforts to make its brand stand apart from other similar brands&period; Secondly&comma; it has used the idea of refreshment which is found appealing by many people&period;<&sol;p>&NewLine;<p align&equals;"justify"><span id&equals;"more-2051"><&sol;span><&sol;p>&NewLine;<h3>Open Happiness<&sol;h3>&NewLine;<p align&equals;"justify">The latest advertising message of open happiness focuses on its consumers especially youth enjoying their lives and experiencing the moments of joy while consuming coke at the same time&period; Thus they have tried to establish a link between coke and happiness&period;<&sol;p>&NewLine;<h2>Diet coke<&sol;h2>&NewLine;<p align&equals;"justify">When diet coke was introduced in US in 1982&comma; the advertising message was &OpenCurlyDoubleQuote;Just for the taste of it”&period; This slogan carries a message that consumer should try it out to taste the new diet coke&period; The advertising message for diet coke has changed from just for the taste of it to &OpenCurlyDoubleQuote;Stay Extraordinary” in 2010&period; This message conveys the idea that if a consuming diet coke can help a person in achieving individual identity and claim his uniqueness in the form of being different from others&period;<&sol;p>&NewLine;<h3>Coke Zero<&sol;h3>&NewLine;<p align&equals;"justify">Coke zero appeals to those people who link consumption of coke with high intake of sugar&period; So as an alternative coke zero has been introduced with the advertising message of &OpenCurlyDoubleQuote;Real Coca Cola taste &amp&semi; zero calories” and &OpenCurlyDoubleQuote;wild expectations meet coke zero”&period; This message has been designed to let the consumers associate the taste of new coke zero with coke&period; It was suggested that no matter how high expectations people have&comma; coke is likely to fulfill them&period; People concerned with the issue of obesity&comma; or calorie intake were targeted for coke zero&period;<&sol;p>&NewLine;<h3>Failure of New Coke<&sol;h3>&NewLine;<p align&equals;"justify">Even though coke had been successful in launching diet coke&comma; and coke zero&comma; but there was a mishap in the history of marketing of coke in the form of new coke&period; It was assumed to bring new customers&comma; but the results were quite damaging for the company&period; People were familiar with the taste and originality&comma; and the idea of something new didn’t appeal to them&period;  This is one instance where the message strategy of new coke has failed resulting in loss &lpar;Streetdirectory&period;com&rpar;&period;<&sol;p>&NewLine;<h2>Media Strategy<&sol;h2>&NewLine;<p align&equals;"justify">In order to compete effectively with its number one contender PepsiCo&comma; Coca Cola heavily invests in advertising and other promotional activities for its brand&period; The most preferred tool of advertising for coke is T&period;V which can reach its consumers all over the world&period; T&period;V advertisements are repeatedly played on air during commercial breaks to leave an impression on the minds of the people&period;<&sol;p>&NewLine;<h3>Advertising Budget<&sol;h3>&NewLine;<p align&equals;"justify">The overall advertising budget for coke in 2009 has been reported to be approximately &dollar;2&period;44 billion&period; The main focus of advertising of coke is to differentiate it from other colas available in the market&period; Therefore the advertisements shown on T&period;V or other means of communication convey the same message&period;<&sol;p>&NewLine;<p align&equals;"justify">In late 1990s Coca Cola had spent more than &dollar;1&period;6 billion for the purpose of advertising in all the countries of the world&period; For advertising of coke only Coca Cola had spent &dollar; 174&period;4 million in United States in 1999&period; The cost of global marketing and advertising for coke is estimated to be a lot more than this&period;<&sol;p>&NewLine;<p align&equals;"justify">As reported by Stratmann &lpar;2011&rpar; Coca Cola has decreased its advertising budget by 6&period;6&percnt; for the purpose of increasing the investment in social media&period; This change in advertising medium has occurred in 2010 with the rise of social media and its effectiveness in advertising&period; To connect with the youth who are the prime target market of coke&comma; they have effectively utilized the online channels such as Facebook and YouTube &lpar;Stratmann&comma; 2011&rpar;&period;<&sol;p>&NewLine;<h3>Coke Zero<&sol;h3>&NewLine;<p align&equals;"justify">Diet coke has been quite a success for Coca Cola as within two years since its launch it was able to hold 1&period;3&percnt; market share of the soft drink market in North America alone&period; The advertising budget for the marketing of coke zero in 2006 was estimated to be &dollar;75 million &lpar;Theresa&comma; 2007&rpar;&period;<&sol;p>&NewLine;<h3>Effectiveness of different media strategies<&sol;h3>&NewLine;<p align&equals;"justify">Each media strategy has its own degree of effectiveness in marketing&period; There are certain factors which have an impact on the effectiveness of the chose strategy&period; Global brands that are available in different countries across the world carefully analyze the characteristics of their target audience&period; On the basis of this analysis they select media strategies to reach them&period;<&sol;p>&NewLine;<p align&equals;"justify">For many companies in the early years of their development print advertising was the main marketing strategy&period; With the passage of time technological developments have provided soft drink companies a variety of media tools on the basis of which they can develop their marketing strategy&period;<&sol;p>&NewLine;<p align&equals;"justify">If the target audience is global then the most suitable and effective form of media strategy would focus on television advertisement&period; If the target population mainly consists of youth&comma; then the media strategy would not focus on television alone&period; Recently companies have started using online marketing tools in the form of linking to consumers through social media such as Facebook&comma; YouTube etc&period;<&sol;p>&NewLine;<h3>Media Strategy Choice of coke<&sol;h3>&NewLine;<p align&equals;"justify">The choice of media strategy is not only determined by the availability of resources&comma; but is also dependent on the nature of the market and the characteristics of the target customers&period; Differences in geographic&comma; demographic&comma; psychographic or behavioral factors require different blend of media strategies&period; The success of media strategy depends on creating the right fit between target market and media strategy&period;<&sol;p>&NewLine;<p align&equals;"justify">Coke has started its media strategy using print advertisements in 1886&period; With the introduction of television coke was advertised through the new medium of communication&period; The advertisements of coke developed for television are focusing on portraying a culture of fun and enjoyment&period; Multicultural youth have also been shown in the ads to provide a feeling of unity to the global world&period; The main focus of advertising is television as it is regarded as an effective audio visual tool of communication&period;<&sol;p>&NewLine;<p align&equals;"justify">Another aspect of media strategy for coke focuses on the usage of social events as a marketing opportunity&period; Famous television shows such as American Idol which is mostly viewed by youth portrays the judges having coke&period;<&sol;p>&NewLine;<p align&equals;"justify">In case of online marketing coke has started coke zone which provides the consumers a chance to score points and win coke rewards&period; Another usage of online marketing can be seen in the form of social media advertising such as facebook&period; Regardless of the cultural or ethnic background&comma; these social media places provide a brilliant opportunity for marketing&period; Facebook is being used by not only teenagers but people from all age groups belonging to different income groups are its users&period;<&sol;p>&NewLine;<h2>IMC at Coca Cola<&sol;h2>&NewLine;<p align&equals;"justify">&lbrack;large&rsqb;The integrated marketing communications approach being used at Coca Cola for the marketing of coke has been effective as they have been able to hold a greater market share than their competitors&period; Coke and diet coke have been able to hold the market share of 17 &percnt; and 9&period;9&percnt; which is greater than the market share of Pepsi which was 9&period;3&percnt;&period;<&sol;p>&NewLine;<p align&equals;"justify">These results have been achieved on the basis of the marketing strategy adopted by Coca Cola&period;  Coca Cola has used a variety of marketing tools to reach the consumers all over the world&period; Starting from the print ads in 1886 to the television ads in 2011 coke has been portrayed as the soft drink of people in all cultures&comma; of all age groups and socio economic statuses&period; The emotional appeal of the ads has been based on the soft sell approach which attracted the attention of a large number of people across the world&period; The recent change in the psychographic nature of the target audience has also been managed effectively by launching diet coke and coke zero&period;<&sol;p>&NewLine;<p align&equals;"justify">Billboards have also been effectively utilized for advertising coke&period; The theme of the advertisements shown on T&period;V is also displayed through billboards to reach the masses&period; Sponsorship of sporting events such as FIFA World cup&comma; Olympics&comma; and famous T&period;V shows such as American Idol provide them excellent opportunity to reach the youth&period;<&sol;p>&NewLine;<p align&equals;"justify">Coca Cola has also realized the importance of use of social media in advertising&semi; therefore they have used the medium of online marketing as well&period;  Facebook and YouTube are the major source of social media marketing which have been used for the promotion of coke&comma; diet coke and coke zero as well&period; Promotional offers such as discounted prices&comma; coupons&comma; coke rewards etc have also been used to attract the consumers&period;<&sol;p>&NewLine;<p align&equals;"justify">Since the consumers of coke have different demographic characteristics the cultural and religious values of the people have also been taken into consideration&period; The advertisement developed for an Asian country would represent their culture and their people&period; Diet coke and coke zero would represent the people who are health conscious and care for their well being&period; These themes address the issue of obesity&comma; health and fitness&period;<&sol;p>&NewLine;<p align&equals;"justify">The underlying theme of all advertisement and marketing of coke has been focusing on the idea of a drink that refreshes a person and provides happiness too&period; All of the advertising has been revolving around the concept of happy people&comma; of different cultures and ethnic background&comma; different age groups&comma; genders and income groups&period; The consumer of coke has been linked with the feeling of happiness&period;<&sol;p>&NewLine;<p align&equals;"justify">Overall the integrated marketing approach of Coca Cola had been quite successful as it has been able to gain a large market share as compared to its rivals&comma; and continues to be a preferred soft drink of the consumers&period;<&sol;p>&NewLine;<h2>Recommendations<&sol;h2>&NewLine;<p align&equals;"justify">Even though the Integrated Marketing Communications &lpar;IMC&rpar; approach has been successful so far&comma; it can be further enhanced by considering the following recommendations&colon;<&sol;p>&NewLine;<p align&equals;"justify">• Focusing on people of older age groups in the advertisements&period; It has been observed that the main theme of the T&period;V advertisements revolve around youth consuming coke&period; The older people are a part of the advertisement&comma; but they seem to be in the background&period; It suggests the idea that older people are not so enthusiastic about having coke&comma; but youth will definitely consume it&period;<&sol;p>&NewLine;<p align&equals;"justify">• Promotional and discounted prices are offered to people on special occasions&comma; such as during Ramadan coke reduces its prices&period; The discounted prices can be offered in other cases as well apart from the special occasions&period;<&sol;p>&NewLine;<p align&equals;"justify">• The launch of New Coke had been quite unsuccessful&period; The basic problem occurred was that previously the marketing of coke had been exclusively focusing on the concept of its originality&period; By bringing in the new coke&comma; coca cola had indirectly challenged that concept&period; People rejected the idea of change in the familiar soft drink&period; In future&comma; launching a new product needs to be carefully evaluated&period; It needs to be understood that the consumers of coke perceive it as the real thing&comma; and this idea should not be challenged&period;<&sol;p>&NewLine;<h2>References<&sol;h2>&NewLine;<p align&equals;"left">Active Healthy Living&period; The Coca Cola Company&period; Retrieved on May 12&comma; 2011 from <a href&equals;"http&colon;&sol;&sol;www&period;thecoca-colacompany&period;com&sol;ourcompany&sol;hal&period;html">http&colon;&sol;&sol;www&period;thecoca-colacompany&period;com&sol;ourcompany&sol;hal&period;html<&sol;a><&sol;p>&NewLine;<p align&equals;"left">Advertising Slogans- Coca Cola&period; Winspiration&period; Retrieved on May 12&comma; 2011 from    <a href&equals;"http&colon;&sol;&sol;www&period;winspiration&period;co&period;uk&sol;cokeslog&period;htm">http&colon;&sol;&sol;www&period;winspiration&period;co&period;uk&sol;cokeslog&period;htm<&sol;a><&sol;p>&NewLine;<p align&equals;"left">Carducci&comma; J&period; Bernardo&period; &lpar;2009&rpar;&period; The Psychology of Personality&period; Wiley-Blackwell&period; USA&period; <a href&equals;"http&colon;&sol;&sol;books&period;google&period;com&period;pk&sol;books&quest;id&equals;1gJPXv5wQbIC&amp&semi;pg&equals;PA474&amp&semi;dq&equals;hard&plus;and&plus;soft&plus;sell&plus;advertising&amp&semi;hl&equals;en&amp&semi;ei&equals;Qr&lowbar;MTYeGD4O8vQP8qeybCg&amp&semi;sa&equals;X&amp&semi;oi&equals;book&lowbar;result&amp&semi;ct&equals;result&amp&semi;resnum&equals;9&amp&semi;ved&equals;0CF0Q6AEwCDgK&num;v&equals;onepage&amp&semi;q&equals;hard&percnt;20and&percnt;20soft&percnt;20sell&percnt;20advertising&amp&semi;f&equals;false">http&colon;&sol;&sol;books&period;google&period;com&period;pk&sol;books&quest;id&equals;1gJPXv5wQbIC&amp&semi;pg&equals;PA474&amp&semi;dq&equals;hard&plus;and&plus;soft&plus;sell&plus;advertising&amp&semi;hl&equals;en&amp&semi;ei&equals;Qr&lowbar;MTYeGD4O8vQP8qeybCg&amp&semi;sa&equals;X&amp&semi;oi&equals;book&lowbar;result&amp&semi;ct&equals;result&amp&semi;resnum&equals;9&amp&semi;ved&equals;0CF0Q6AEwCDgK&num;v&equals;onepage&amp&semi;q&equals;hard&percnt;20and&percnt;20soft&percnt;20sell&percnt;20advertising&amp&semi;f&equals;false<&sol;a><&sol;p>&NewLine;<p align&equals;"left">Howard Theresa &lpar;2007&rpar;&period; Coke finally scores another winner&period; USA Today&period;  Retrieved on May 13&comma; 2011 from <a href&equals;"http&colon;&sol;&sol;www&period;usatoday&period;com&sol;money&sol;advertising&sol;adtrack&sol;2007-10-28-coke-zero&lowbar;N&period;htm">http&colon;&sol;&sol;www&period;usatoday&period;com&sol;money&sol;advertising&sol;adtrack&sol;2007-10-28-coke-zero&lowbar;N&period;htm<&sol;a><br &sol;>&NewLine;Lamb&comma; W&period; Charles&comma; Hair&comma; F&period; Joseph and McDaniel Carl&period; &lpar;2009&rpar;&period; The Essentials of Marketing&period; South-Western Cengage Learning&period; USA&period; Retrieved on May 12&comma; 2011 from <a href&equals;"http&colon;&sol;&sol;books&period;google&period;com&period;pk&sol;books&quest;id&equals;9Kf&lowbar;O1eI0J4C&amp&semi;pg&equals;PA215&amp&semi;dq&equals;psychographic&plus;segmentation&amp&semi;hl&equals;en&amp&semi;ei&equals;AqnLTcvnEYSJrAeQr4iJBA&amp&semi;sa&equals;X&amp&semi;oi&equals;book&lowbar;result&amp&semi;ct&equals;result&amp&semi;resnum&equals;3&amp&semi;ved&equals;0CDUQ6AEwAg&num;v&equals;onepage&amp&semi;q&equals;psychographic&percnt;20segmentation&amp&semi;f&equals;false">http&colon;&sol;&sol;books&period;google&period;com&period;pk&sol;books&quest;id&equals;9Kf&lowbar;O1eI0J4C&amp&semi;pg&equals;PA215&amp&semi;dq&equals;psychographic&plus;segmentation&amp&semi;hl&equals;en&amp&semi;ei&equals;AqnLTcvnEYSJrAeQr4iJBA&amp&semi;sa&equals;X&amp&semi;oi&equals;book&lowbar;result&amp&semi;ct&equals;result&amp&semi;resnum&equals;3&amp&semi;ved&equals;0CDUQ6AEwAg&num;v&equals;onepage&amp&semi;q&equals;psychographic&percnt;20segmentation&amp&semi;f&equals;false<&sol;a><&sol;p>&NewLine;<p align&equals;"left">Michael Jackson&comma; Classic Marketing Blunders And Your Wallet&excl; Retrieved on May 13&comma; 2011 from<br &sol;>&NewLine;<a href&equals;"http&colon;&sol;&sol;www&period;streetdirectory&period;com&sol;travel&lowbar;guide&sol;4963&sol;marketing&sol;michael&lowbar;jackson&lowbar;classic&lowbar;marketing&lowbar;blunders&lowbar;and&lowbar;your&lowbar;wallet&period;html">http&colon;&sol;&sol;www&period;streetdirectory&period;com&sol;travel&lowbar;guide&sol;4963&sol;marketing&sol;michael&lowbar;jackson&lowbar;classic&lowbar;marketing&lowbar;blunders&lowbar;and&lowbar;your&lowbar;wallet&period;html<&sol;a><&sol;p>&NewLine;<p align&equals;"left">Shimp&comma; A&period; Terence&period; &lpar;2010&rpar;&period; Advertising&comma; Promotion&comma; and Other Aspects of Integrated Marketing Communications&period; South-Western Cengage Learning&period; USA&period; Retrieved on May 12&comma; 2011 from  <a href&equals;"http&colon;&sol;&sol;books&period;google&period;com&period;pk&sol;books&quest;id&equals;wUB9cczGxiAC&amp&semi;pg&equals;PA7&amp&semi;dq&equals;marketing&plus;communication&plus;tools&amp&semi;hl&equals;en&amp&semi;ei&equals;XMLLTamrBtGxrAfIu9iJBA&amp&semi;sa&equals;X&amp&semi;oi&equals;book&lowbar;result&amp&semi;ct&equals;result&amp&semi;resnum&equals;3&amp&semi;ved&equals;0CD8Q6AEwAg&num;v&equals;onepage&amp&semi;q&equals;marketing&percnt;20communication&percnt;20tools&amp&semi;f&equals;false">http&colon;&sol;&sol;books&period;google&period;com&period;pk&sol;books&quest;id&equals;wUB9cczGxiAC&amp&semi;pg&equals;PA7&amp&semi;dq&equals;marketing&plus;communication&plus;tools&amp&semi;hl&equals;en&amp&semi;ei&equals;XMLLTamrBtGxrAfIu9iJBA&amp&semi;sa&equals;X&amp&semi;oi&equals;book&lowbar;result&amp&semi;ct&equals;result&amp&semi;resnum&equals;3&amp&semi;ved&equals;0CD8Q6AEwAg&num;v&equals;onepage&amp&semi;q&equals;marketing&percnt;20communication&percnt;20tools&amp&semi;f&equals;false<&sol;a><&sol;p>&NewLine;<p align&equals;"left">Sicher John &lpar;2011&rpar;&period; Top 10 CSD Results for 2010&period; Beverage-Digest&period; Vol&period; 59&period; No&period; 5&period; Retrieved on May 12&comma; 2011 from <a href&equals;"http&colon;&sol;&sol;www&period;beverage-digest&period;com&sol;pdf&sol;top-10&lowbar;2011&period;pdf">http&colon;&sol;&sol;www&period;beverage-digest&period;com&sol;pdf&sol;top-10&lowbar;2011&period;pdf<&sol;a><&sol;p>&NewLine;<p align&equals;"left">Stratmann Jo &lpar;2011&rpar;&period; Coca-Cola Cut Ad Spend By 6&period;6&percnt; And Invest More In Social Media&period; Retrieved on May 12&comma; 2011 from<br &sol;>&NewLine;<a href&equals;"http&colon;&sol;&sol;www&period;business2community&period;com&sol;consumer-marketing&sol;coca-cola-cut-ad-spend-by-6-6-and-invest-more-in-social-media-020090">http&colon;&sol;&sol;www&period;business2community&period;com&sol;consumer-marketing&sol;coca-cola-cut-ad-spend-by-6-6-and-invest-more-in-social-media-020090<&sol;a><&sol;p>&NewLine;<p align&equals;"left">The Coca Cola Company&period; Retrieved on May 12&comma; 2011 from <a href&equals;"http&colon;&sol;&sol;www&period;coca-cola&period;com&sol;en&sol;index&period;html">http&colon;&sol;&sol;www&period;coca-cola&period;com&sol;en&sol;index&period;html<&sol;a><&sol;p>&NewLine;<p align&equals;"left">The Coca Cola Company Products&period; Coca Cola zero&period; Retrieved on May 12&comma; 2011 from <a href&equals;"http&colon;&sol;&sol;www&period;thecoca-colacompany&period;com&sol;brands&sol;index&period;html&quest;WT&period;cl&equals;1&amp&semi;WT&period;mm&equals;footer3-prodinfo-red&lowbar;en&lowbar;US">http&colon;&sol;&sol;www&period;thecoca-colacompany&period;com&sol;brands&sol;index&period;html&quest;WT&period;cl&equals;1&amp&semi;WT&period;mm&equals;footer3-prodinfo-red&lowbar;en&lowbar;US<&sol;a><&sol;p>&NewLine;<p align&equals;"left">US Soft Drink Market &lpar;2003&rpar;&period; Spelman Research&period; Retrieved on May 12&comma; 2011 from <a href&equals;"http&colon;&sol;&sol;www&period;nexresearch&period;fr&sol;reports&sol;62&period;pdf">http&colon;&sol;&sol;www&period;nexresearch&period;fr&sol;reports&sol;62&period;pdf<&sol;a>&NewLine;<&excl;-- WP QUADS Content Ad Plugin v&period; 2&period;0&period;95 -->&NewLine;<div class&equals;"quads-location quads-ad3" id&equals;"quads-ad3" style&equals;"float&colon;none&semi;margin&colon;0px&semi;">&NewLine;&NewLine;<&sol;div>&NewLine;&NewLine;

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